Live tracking of your support request at the click of a button
Track my Repair
You can find your all kind of tickets. If you want to show detail, please click ticket list
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Track my Repair
Date of Request
Product
Model code
Request Number
Status
Ticket type
There is no result.
Request
In Progress
Closed
Assigned to Service Center
Acknowlde(ASC)
Engineer Assigned
Pending
Repair completed
Delivery in Progress
Canceled
Request
In Progress
Canceled
Closed
Assigned to Service Center
Acknowlde(ASC)
Engineer Assigned
Pending
Repair completed
Delivery in Progress
Service Requested
Engineer Assigned
Repair in progress
Repair Completed
Service Requested
Engineer Assigned
Pending
Service Requested
Engineer Assigned
Pending
Repair Refusal
Service Requested
Agreement In Progress
Agreement Completed
Service Requested
Agreement In Progress
Agreement Cancelled
Service Requested
Engineer Assigned
Repair in progress
Repair Completed
Delivered
Service Requested
Engineer Assigned
Repair in progress
Repair Completed
Delivered
Service Requested
Appointment Confirmed
Installation Completed
Service Requested
Assigned to Service Center
Cancelled
Status:
Request Number:
Related Ticket Number:
Model Code:
Serial Number:
IMEI:
Pack Number:
Certificate Number:
Order Number:
Contact Information
Mobile Phone Number:
Alternative Phone Number:
Email Address:
Postal Code:
City:
Address 1:
Address 2:
Devices Symptoms
Symptom 1 :
Symptom 2 :
My Enquiry
Samsung Reply
Request Number:
Date of Request:
Status:
Model Code:
Serial Number:
IMEI:
Contact Information
Mobile Phone Number:
Mobile Phone Number:
Email Address:
ASC(Service Center) Info
Address:
Email:
Phone number:
Symptom Information
Status:
Request Number:
Model Code:
Serial Number:
IMEI:
ASC(Service Center) Info
Address:
Phone number:
Email:
Appointment Scheduled For
If you have any qeustions or concerns, please call our customer care at 1-xxx-xxx Samsung and refer to the ticket number above
My Enquiry
Status:
Request Number:
Model Code:
Serial Number:
IMEI:
ASC(Service Center) Info
Address:
Phone number:
Email:
Appointment Scheduled For
If you have any qeustions or concerns, please call our customer care at 1-xxx-xxx Samsung and refer to the ticket number above
Please show the QR code when you arrive at the Customer Service Center
Address :
Incorrect code entered 5 times. Sign in to your Samsung account?
The Reference Number is a 10-digit number starting with 4.
For Mobile Phones, Tablets and Wearables: • You can find your Reference Number in your text message (SMS) from Samsung, my page, repair receipt, shipping label (for Australia Post), or you may contact our support team (via phone or chat).
For Home Appliance products (Washing Machines, Refrigerators, Dishwashers, Vacuums, Microwaves, and Air Purifiers): • You can find your Reference Number in your text message (SMS) from Samsung.
For TV/AV products (Televisions, Soundbars, Blu-ray/DVD Players, Home Theatres, and Projectors): • You can find your Reference Number in your text message (SMS) from Samsung.
